We are currently investigating intermittent connectivity issues affecting CrushFTP services in the Central US region. Users may experience delays or temporary disruptions when accessing the Web Portal, SFTP, or automated job functions.

Our engineering team is actively working to identify the root cause and implement a resolution as quickly as possible.

We will provide updates here as more information becomes available. Thank you for your patience.

The issue affecting connectivity to CrushFTP services in the Central US region appears to have stabilized. All services are currently operating as expected.

Our team will continue to closely monitor the environment to ensure continued stability. 

The intermittent connectivity issues impacting CrushFTP services in the Central US region have been fully resolved. All systems are now operating normally.

We will continue to monitor for any further issues, but no additional impact is expected at this time.

Thank you for your patience and understanding during this incident.

Users are currently experiencing login issues across multiple Domo instances related to Single Sign-On (SSO) configurations. Our engineering team is investigating this issue as a top priority and is working towards a resolution to restore access for affected users. We will provide further updates as more information becomes available.

If you have any questions please open a case with our Support Team to further assist - https://crmtransportation.my.site.com/service/login

We have successfully tested a new authentication method to resolve the login issues across Domo instances. We are now rolling out this solution to all client instances, which is expected to take approximately one hour. Following the rollout, we will verify access with several clients. If they are able to log in successfully, we will send an email notification to all clients informing them that access has been restored. Please note that users will need to use a new URL for login, but all other aspects of the login process will remain unchanged. Thank you for your patience as we work to resolve this issue.

The update for the authentication method has been successfully applied to all client instances. We are now performing comprehensive testing on each instance to ensure optimal functionality. This testing phase is anticipated to take several hours. We will provide the next update once testing is complete. Should you have any questions or concerns, please do not hesitate to contact us. Thank you for your continued understanding and patience.

A critical zero-day vulnerability has been identified in Crush. While there are currently no indications that this vulnerability has been exploited, we are taking proactive steps to protect your data by disabling the Web Portal.

• SFTP access and automated jobs remain unaffected at this time.

• We will begin patching at 6:00 PM EST on July 18, 2025.

• During this maintenance, all Crush services — including SFTP and automated jobs — will be unavailable for approximately 1 hour.

We will restore all services as soon as the update is successfully applied.

As the security of your data is our top priority, our dedicated security team and 24/7 monitoring tools continuously safeguard our servers against potential threats. In addition to our normal security procedures, we have engaged directly with CrushFTP Support. Based on the indicators of compromise provided by CrushFTP, we have thoroughly reviewed this server and have found no evidence that the server was compromised or that any data was impacted in any way.

The Trimble Transportation Cloud Services Operations Team will be applying the security patch at 6:00 PM EST on July 18, 2025. During this maintenance window, all CrushFTP services — including the Web Portal, SFTP access, and automated jobs — will be unavailable.

We expect to have all CrushFTP services fully restored by 7:00 PM EST.

We will continue to monitor and work closely with CrushFTP to ensure your data remains secure.

The Trimble Transportation Cloud Services Operations Team will be applying the security patch in 15 minutes, at 6:00 PM EST on July 18, 2025. During this maintenance window, all CrushFTP services — including the Web Portal, SFTP access, and automated jobs — will be unavailable.

We expect to have all CrushFTP services fully restored by 7:00 PM EST.

The security patches addressing the recently identified CrushFTP vulnerability have been successfully applied. All CrushFTP services — including the Web Portal, SFTP access, and automated jobs — have been fully restored and are operating normally.
At this time, we have no indication that this vulnerability was exploited.

Thank you for your understanding and cooperation as we worked to ensure the security of your data. If you have any questions or encounter any issues, please reach out to our support team.
For ongoing updates, please visit status.tmwcloud.com.