TruckMate Mileage Service Outage Notice

Incident

TruckMate Mileage Service Outage Notice

Status: closed
Start:
End:
Duration: 4 hours 54 minutes
Affected Components:
TruckMate SaaS
Update

Truckmate is currently experiencing a latency issue with PC*Miler Webservices that is currently impacting the ability for the Mileage Service to process jobs successfully. As a result, TruckMate Support is temporarily stopping all Mileage Services on your environment to ensure that no mileage jobs are lost. Once normal service is restored, we will automatically restart your Mileage Services and all jobs will catch up and process. Please do not attempt to restart your Mileage Service in the meantime as this will result in data loss.

Status on PC*Miler can be found at https://status.trimblemaps.com/

Resolved

The latency issue with PC*Miler Webservices has been mitigated. Mileage Services in TruckMate have resumed normal operation, and all queued mileage jobs have processed successfully. No action is needed from users.

For continued updates on PC*Miler availability, please visit: https://status.trimblemaps.com/